FREQUENTLY ASKED QUESTIONS

HOW DO I ENTER L’ÉTAPE MALAYSIA?


Registration for L’Étape Malaysia will be exclusively at www.letapemalaysia.com or via our official ticketing platform RACE X ASIA from 30 March 2021 until 13 September 2021.




WHAT ARE THE CATEGORIES FOR L’ÉTAPE MALAYSIA?


The categories are as below: • The Race (140km) - Individual Men
- Individual Women
- Men's Team (6 men)
- Women's Team (6 women)
- Mixed Team (6 individuals with at least 1 woman)


• The Ride (60km) - Individual Men - Individual Women - Men's Team (6 men) - Women's Team (6 women) - Mixed Team (6 individuals with at least 1 woman) For teams, you are permitted to have Malaysian and non-Malaysian members.




CAN I REGISTER AS A TEAM FOR L’ÉTAPE MALAYSIA?


Absolutely. We have a team category at L’Étape Malaysia. Teams are made up of 6 riders only. The cumulative time of the first three riders will be the competitive measure of the team times. If your team is a mixed team, the time of at least one woman will be taken into account. All members of the team must be registered for the same course.

Prizes will only be given out to team categories if each category has a minimum of 3 registered teams.
Please note that all Team Names will be subject for approval.




WHAT IS THE MINIMUM AND MAXIMUM AGE REQUIREMENT?


There is no maximum age limit as long as the participants if fit (healthy) to cycle. However the minimum age of 16 yrs old is only applicable for 140km & 60km category.




HOW DO I REGISTER MY TEAM FOR L’ÉTAPE MALAYSIA?


During your registration process, you will be asked if you are registering as an individual or team. If registering for a team, you should enter the name of a team you wish to be part of. All team members should then enter the same name on their respective registrations.




HOW MUCH IS THE REGISTRATION FEE FOR INDIVIDUAL PARTICIPANTS?


The registration fees are base on the distances below:

• The Race (140km)
- First 250 slots : RM280 for Malaysian and RM350 for Non-Malaysian
- 251 - 1000 slots : RM320 for Malaysian and RM390 for Non-Malaysian
- 1001 - 2000 slots : RM360 for Malaysian and RM430 for Non-Malaysian

• The Ride (60km)
- First 250 slots : RM180 for Malaysian and RM250 for Non-Malaysian
- 251 - 1000 slots : RM210 for Malaysian and RM280 for Non-Malaysian - 1001 - 2000 slots : RM240 for Malaysian and RM310 for Non-Malaysian




IS THERE A LIMIT ON NUMBER OF PARTICIPANTS?


Currently we are limiting up to 4,000 participants for this event as per details below:
• The Race (140km) - 2,000 participants
• The Ride (60km) - 2,000 participants




DOES THE REGISTRATION FEE COVER PERSONAL INSURANCE?


The organisers of the L’Étape Malaysia will provide insurance coverage for every registered riders at the event. Details of the policy is available on the website. However, we strongly encourage all riders to have their own personal insurance coverage to complement what is provided for by the race organisers.




WHAT IF I HAVE CHANGED MY MIND OR CANNOT RIDE ON THE DAY, CAN I RECEIVE A REFUND?


All registrations are non-refundable and non-transferable. However, a registration can be transferred to a rider nominated by the initial registrant if the initial registrant has subscribed to the “Transfer Insurance” option during the registration process. This option can only be subscribed at the time of registration and won’t be available once payment for the registration has been received by L’Étape MALAYSIA.

Transfer of a registration to the next edition of L’Étape Malaysia will be considered on medical grounds only. Registrants seeking a transfer must log an online application via the appropriate online form (URL available on request at info@letapemalaysia.com) before Friday 5 November 2021. Any application logged after this date won’t be considered.




I MADE AN ERROR WHEN I REGISTERED, HOW CAN I FIX IT?


If you need to amend any errors in your registration, please contact the registration team at info@letapemalaysia.com.




HOW MUCH IS THE REGISTRATION FEE FOR TEAM PARTICIPANTS?


Each team must consist of 6 participants. The registration fee for each participant will be depending on the distance, the slots, Malaysian or Non-Malaysian as mentioned above. A discount of 5% will be given to the total amount for the 6 participants at the end of the team registration.




WHAT IS INCLUDED IN THE ENTRY FEE?


Upon registration, participants will be entitled to the following :
1. Official L’Étape Malaysia Race Jersey for those participating in the 140km and 60km distances
2. Finisher T-shirt for the 140km and 60km participants (only those who finish the race within the stipulated time) 3. Race Medal for all who finish the race within their respective stipulated time.
4. Race bike number plate
5. Official L’Étape Malaysia drawstring bag
6. e-certificate for all finishers
7. Race insurance coverage for all participants
8. Snacks and refreshment on route during race day
9. Mechanical support in the village and on the race course





PREPARATION

HOW DO I PREPARE TO TAKE ON L’ÉTAPE MALAYSIA?


During the registration process, you will have the opportunity to subscribe to a training plan prepared by CYCOLOGY at a discounted rate. These training plans are designed to fit everyone’s schedule, especially if you don’t have a lot of time available for bike training.




WHAT TYPES OF BIKES ARE ALLOWED AT L’ÉTAPE MALAYSIA?


Riders are able to choose from a selection of bikes including road bikes, mountain bikes, city bikes and cross bikes (recumbents, disc wheels, tri or aero bars are not permitted). Cyclist riding an e-bike won’t be ranked in a specific ranking to preserve fairness between participants. Straight handlebars and disc brakes are permitted.

Tandems are only permitted for vision impaired riders (only the vision impaired riders will be required to register).

Please ensure, for the safety of all riders that bikes are well maintained throughout the course.




IS A HELMET COMPULSORY?


Yes, it is compulsory to wear a helmet throughout the entire route. Any participant without a helmet will be removed from the event.




DO I NEED TO CARRY PHOTO IDENTIFICATION DURING L’ÉTAPE?


All riders must carry photo identification at all times.




WHAT SHOULD I BRING WITH ME ON RACE DAY?


There will be Food and Energy Zones to supply riders with nutrition, water and other necessities, however to ensure all riders are prepared we suggest packing the below list of items:

- Helmet *
- Photo identification card *
- Water bottles *
- Additional food and/or sports nutrition
- Sunscreen
- Sunglasses
- Spare clothing for warmth or rain protection
- Bike equipment including: a puncture repair kit, spare inner tubes, and an air pump
- Mobile phone (don’t forget to ensure it is fully charged prior to the start)

Items marked with * are compulsory.




IS THERE MECHANICAL SUPPORT AVAILABLE FOR MY BIKE BEFORE THE EVENT?


The day before the event, mechanical support will be available in the L’Étape Malaysia Village for riders to check their bike, if needed. There will also be mechanical support available at the Start Line. Both areas of support will be available on a first come, first serve basis. The mechanical support will also be available throughout the race – both on the course and at selected Food Zones.




WHAT ARE THE EXPECTED WEATHER CONDITIONS FOR THE RIDE?


According to monthly averages, the peaks are likely to range from a minimum temp of 29°C to a maximum of 34°C. Riders will need to be prepared for all weather conditions on the day. Riders are encouraged to consult the Malaysian Metrological Department at www.met.gov.my for forecasts in the area prior to the event.




WHAT HAPPENS TO THE EVENT IN CASE OF INCLEMENT WEATHER?


The race will commence in the event of light rain.
In case of a thunderstorm making a race dangerous, we will delay race by 30mins. If heavy rain persists, we will cancel the event as we have to factor in the need to reopen public roads. Racers can collect their finisher entitlements if this happens.
We might not continue with the race if lightning is detected within 2km of the race start. Racers are advised to seek shelter along the route if such a situation occurs midway during the race.
Race organisers could any point of time on race day, in consultation with the authorities and ASO, have the final say as to whether a race could proceed.




WHAT HAPPENS IF THE EVENT IS CALLED OFF DUE TO GOVERNMENT'S EVENT AND TRAVEL RESTRICTIONS, DUE TO COVID-19?


Your entry will be automatically moved to the new date. All registrations are non-refundable and non-transferable for automatically cancelled events. In the event an alternative date could not be found in the calendar year, racers will receive their race entitlements via post.




WILL THERE BE A SAFETY AND EVENT BRIEFING?


A race e-guide covering details pertaining to the race, including safety instructions will be produced before the race. These will be sent to all registered racers and participitants are advised to familiarise themselves with the e-guide prior to arriving at Desaru Coast.





START/FINISH

WHERE AND WHEN DO I COLLECT MY REGISTRATION PACK?


Race pack collection will be available at the L’Étape Malaysia Village on Friday 12 November 2021, from 10 AM to 12MN. All riders must bring their confirmation email (a soft copy will be accepted) and photo identification to pick up their Registration Pack. Check-in can only be completed by the registered rider, and cannot be collected by a third party.




HOW DO I GET TO THE START LINE?


Access to the start differs depending on where you are staying. More information will be available in the Riders’ Guide that will be released one month prior to the event.




WHAT TIME DO I HAVE TO BE AT THE START LINE?


We recommend you arrive 45 minutes to 1 hour before your start time. The first start will be given at 7.15 AM on Saturday 13 November 2021.




HOW WILL MY START POSITION BE DETERMINED?


During registration, participants will answer questions based around expected speed for the course to determine the rider’s starting wave. For that reason, it is essential that all the answers are accurate, to avoid the misplacing of a rider.

If riders are unsure of their expected average speed, we would suggest finding a route similar to L’Étape Malaysia in difficulty and record the ride on Strava (or a similar app or device) that records performance. This will determine the average speed time for that route, that riders can use as an indicator of their expected average speed.




WILL THERE BE A WAY TO TRANSPORT SPARE CLOTHING FROM THE START?


If you wish to drop spare clothing before you start, a free bag-drop service will be available in the L’Étape Malaysia Village.

The bag drop service will open from 5.00 AM onwards.





GENERAL

WHERE AND WHEN DO I COLLECT MY REGISTRATION PACK?


Race pack collection will be available at the L’Étape Malaysia Village on Friday 12 November 2021, from 10 AM to 12MN. All riders must bring their confirmation email (a soft copy will be accepted) and photo identification to pick up their Registration Pack. Check-in can only be completed by the registered rider, and cannot be collected by a third party.




HOW DO I GET TO THE START LINE?


Access to the start differs depending on where you are staying. More information will be available in the Riders’ Guide that will be released one month prior to the event.




WHAT TIME DO I HAVE TO BE AT THE START LINE?


We recommend you arrive 45 minutes to 1 hour before your start time. The first start will be given at 7.15 AM on Saturday 13 November 2021.




HOW WILL MY START POSITION BE DETERMINED?


During registration, participants will answer questions based around expected speed for the course to determine the rider’s starting wave. For that reason, it is essential that all the answers are accurate, to avoid the misplacing of a rider.

If riders are unsure of their expected average speed, we would suggest finding a route similar to L’Étape Malaysia in difficulty and record the ride on Strava (or a similar app or device) that records performance. This will determine the average speed time for that route, that riders can use as an indicator of their expected average speed.




WILL THERE BE A WAY TO TRANSPORT SPARE CLOTHING FROM THE START?


If you wish to drop spare clothing before you start, a free bag-drop service will be available in the L’Étape Malaysia Village.

The bag drop service will open from 5.00 AM onwards.





THE ROUTE

HOW DO I PREPARE TO TAKE ON L’ÉTAPE MALAYSIA?


During the registration process, you will have the opportunity to subscribe to a training plan prepared by CYCOLOGY at a discounted rate. These training plans are designed to fit everyone’s schedule, especially if you don’t have a lot of time available for bike training.




WHAT TYPES OF BIKES ARE ALLOWED AT L’ÉTAPE MALAYSIA?


Riders are able to choose from a selection of bikes including road bikes, mountain bikes, city bikes and cross bikes (recumbents, disc wheels, tri or aero bars are not permitted). Cyclist riding an e-bike won’t be ranked in a specific ranking to preserve fairness between participants. Straight handlebars and disc brakes are permitted.

Tandems are only permitted for vision impaired riders (only the vision impaired riders will be required to register).

Please ensure, for the safety of all riders that bikes are well maintained throughout the course.




IS A HELMET COMPULSORY?


Yes, it is compulsory to wear a helmet throughout the entire route. Any participant without a helmet will be removed from the event.




DO I NEED TO CARRY PHOTO IDENTIFICATION DURING L’ÉTAPE?


All riders must carry photo identification at all times.




WHAT SHOULD I BRING WITH ME ON RACE DAY?


There will be Food and Energy Zones to supply riders with nutrition, water and other necessities, however to ensure all riders are prepared we suggest packing the below list of items:

- Helmet *
- Photo identification card *
- Water bottles *
- Additional food and/or sports nutrition
- Sunscreen
- Sunglasses
- Spare clothing for warmth or rain protection
- Bike equipment including: a puncture repair kit, spare inner tubes, and an air pump
- Mobile phone (don’t forget to ensure it is fully charged prior to the start)

Items marked with * are compulsory.




IS THERE MECHANICAL SUPPORT AVAILABLE FOR MY BIKE BEFORE THE EVENT?


The day before the event, mechanical support will be available in the L’Étape Malaysia Village for riders to check their bike, if needed. There will also be mechanical support available at the Start Line. Both areas of support will be available on a first come, first serve basis. The mechanical support will also be available throughout the race – both on the course and at selected Food Zones.




WHAT ARE THE EXPECTED WEATHER CONDITIONS FOR THE RIDE?


According to monthly averages, the peaks are likely to range from a minimum temp of 29°C to a maximum of 34°C. Riders will need to be prepared for all weather conditions on the day. Riders are encouraged to consult the Malaysian Metrological Department at www.met.gov.my for forecasts in the area prior to the event.




WHAT HAPPENS TO THE EVENT IN CASE OF INCLEMENT WEATHER?


The race will commence in the event of light rain.
In case of a thunderstorm making a race dangerous, we will delay race by 30mins. If heavy rain persists, we will cancel the event as we have to factor in the need to reopen public roads. Racers can collect their finisher entitlements if this happens.
We might not continue with the race if lightning is detected within 2km of the race start. Racers are advised to seek shelter along the route if such a situation occurs midway during the race.
Race organisers could any point of time on race day, in consultation with the authorities and ASO, have the final say as to whether a race could proceed.




WHAT HAPPENS IF THE EVENT IS CALLED OFF DUE TO GOVERNMENT'S EVENT AND TRAVEL RESTRICTIONS, DUE TO COVID-19?


Your entry will be automatically moved to the new date. All registrations are non-refundable and non-transferable for automatically cancelled events. In the event an alternative date could not be found in the calendar year, racers will receive their race entitlements via post.




WILL THERE BE A SAFETY AND EVENT BRIEFING?


A race e-guide covering details pertaining to the race, including safety instructions will be produced before the race. These will be sent to all registered racers and participitants are advised to familiarise themselves with the e-guide prior to arriving at Desaru Coast.